Tag Archives: customer support

Your Call Center Sucks and Here is How You Fix It

Customer Service | Howard HuangI view call centers like the armpits of every business. It is not the most glamorous department, but if you have a call center, you most certainly have it for good reason. I have always wondered why we as consumers demand better customer service but for some odd reason the same people that make these demands can’t seem to deliver a solution when we run the business. Below are examples of why your call center sucks and how to fix it.

Continue reading